Terms of Service

1. Who you are dealing with

This website is operated by Girly Talk (“we”, “us”, “our”), a seller of curated teaware and lifestyle pieces in India. You can reach us at hello@girlytalk.in or 7879439920. Our place of business is House No 71, Ward no: 11 Dak Bangla, Sunser MP.

These Terms of Service, together with our Privacy Policy and Shipping & Returns Policy, form the entire agreement between you and us. If any part of them conflicts, these Terms take precedence.

2. Eligibility and your account

• You must be at least 18 years old, or be using the site under the supervision of a parent or legal guardian who accepts these terms on your behalf.
• You are responsible for the accuracy of the details you give us — particularly your delivery address and phone number. We are not liable for a failed delivery caused by incorrect information.
• You are responsible for keeping your account password confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access.
• We may suspend or close an account that is used for fraud, abuse, resale without permission, or repeated false payment claims.

3. Products, descriptions and availability

Our pieces are hand-picked and, in many cases, handmade. Minor variation in colour, texture, glaze or finish between pieces is a characteristic of the craft, not a defect. We photograph and describe every product as accurately as we can, but colours can render differently on different screens.

Stock is limited and availability can change without notice. Listing a product on the site is an invitation to order, not an offer to sell. We may limit quantities per customer, or withdraw a product, at any time before we accept your order.

4. Prices and taxes

• All prices are shown in Indian Rupees (INR) and apply to delivery within India only.
• Listed prices are MRP and are inclusive of all applicable taxes. No tax is added on top at checkout, and no tax appears as a separate line on your order or invoice. The price you see against a product is the price of that product.
• The only amount that can be added to your basket is shipping, where it applies. It is shown before you place the order.
• The total displayed on the checkout page immediately before you confirm is the amount payable. That same amount appears on your order page and on the UPI request.
• Prices may change at any time, but a change never affects an order we have already accepted. If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full rather than fulfil it.

5. How an order is formed

When you place an order you are making an offer to buy. Your order is created with the status pending and no contract exists yet. A binding contract of sale is formed only when we have verified your payment and confirmed the order — you will see the order move to confirmed on your account and in the tracking timeline.

Until that point we may decline your order for any lawful reason, including stock being unavailable, a pricing error, an address we cannot deliver to, or a suspected fraudulent payment. If we decline an order you have already paid for, we refund the full amount as described in section 9.

6. Payment — manual UPI transfer

We currently accept payment by UPI transfer only. We do not use a payment gateway, and we do not accept cash on delivery, cards, net banking or wallets. Payment works like this:

• You place the order. It is created as unpaid and we hold nothing until you pay.
• On your order page we show a UPI QR code and a UPI ID for the exact order total. You pay from any UPI app — the payment happens entirely inside your bank's or UPI app's environment, never on our site.
• You then tap “I have paid” and may add the UTR / transaction reference from your app. This is your declaration of payment; it does not by itself mark the order as paid.
• We check the transfer against our own bank records and mark the order paid once we can see it. This is a manual check carried out by a person, normally within 1–2 business days.

Please pay the exact total and include your order number in the payment note where your app allows it. It is what lets us match your transfer to your order.

7. Payment verification and payment disputes

• Our bank and UPI statements are the reference for whether a payment was received. Tapping “I have paid” is a claim, not proof, and an unverified claim does not create a contract of sale.
• If we cannot find your transfer, we will contact you and ask for the UTR / transaction reference and the date, time and amount. Please keep your UPI app receipt until your order is delivered.
• If you pay less than the total, we will hold the order and ask you to send the balance before we dispatch, or we will refund what you sent.
• If you overpay, pay twice, or pay for an order that is already cancelled, tell us and we will refund the excess to the account you paid from, in line with section 9.
• If your money leaves your account but never reaches us, that is a failed UPI transaction between the banks. Raise it with your own UPI app or bank first — under NPCI rules they must resolve it, and such transactions are usually auto-reversed. Tell us as well and we will keep your order open while it is sorted out.
• A UPI transfer is not a card payment and has no chargeback mechanism. Disputes about whether a payment occurred go through your bank; disputes about the order itself go through our grievance process in section 17.

Orders that stay unpaid may be cancelled by us after a reasonable period so the stock can be released. We will try to remind you before doing so.

8. Cancelling an order

• You can cancel from your account at any time before the order is dispatched. Once an order has shipped it can no longer be cancelled — please use the return process instead.
• We may cancel before dispatch if the item is out of stock, the price was clearly wrong, we cannot deliver to your address, payment cannot be verified, or we reasonably suspect fraud. We will tell you why.
• Any amount you have already paid on a cancelled order is refunded in full, including shipping charges.

9. Refunds

• Refunds are made by UPI or bank transfer to the same account the payment came from. We do not refund in cash, in store credit, or to a third party's account unless you paid from that account.
• Because our payments are manual, refunds are initiated by us rather than reversed automatically. We initiate approved refunds within 3 business days of approval, and the money normally reaches you within 5–7 business days depending on your bank.
• For a cancelled or undelivered order we refund the full amount paid. For a returned order we refund the price of the returned items; return shipping is dealt with in our Shipping & Returns Policy.
• We may ask you to confirm the UPI ID or bank details to refund to. We will only ever ask for details that let us send you money — never for a PIN, OTP or password.

10. Shipping, delivery and returns

Dispatch timelines, shipping charges, the free-shipping threshold, damaged-in-transit claims and the return window are set out in our Shipping & Returns Policy, which forms part of these terms. We only ship within India. Risk in the goods passes to you on delivery.

11. Invoices

An invoice is available to download from your order page once the order is placed. It lists the items, shipping and total for that order, with prices inclusive of all taxes. Please check it and tell us within 7 days if anything looks wrong.

12. Reviews and anything you post

You keep ownership of reviews, photographs and other content you submit, but you grant us a free, non-exclusive, worldwide licence to display and use it in connection with our store. Do not post anything unlawful, misleading, defamatory, or that infringes someone else's rights. We may remove content that breaks this rule, and we may remove reviews that are not from a genuine customer.

13. Our intellectual property

The site's design, text, photographs, graphics and the Girly Talk name and logo belong to us and are protected by copyright and trade mark law. You may not copy, reproduce or use them commercially without our written permission.

14. Acceptable use

You agree not to:

• place orders you do not intend to pay for, or make false claims of payment;
• use another person's payment instrument or identity;
• attempt to gain unauthorised access to the site, other accounts, or our systems;
• scrape, mirror or resell our content or catalogue; or
• interfere with the site's operation or security.

15. Disclaimers and limitation of liability

Nothing in these terms limits your rights as a consumer under Indian law, including the Consumer Protection Act, 2019, or excludes liability for fraud, death or personal injury caused by our negligence.

Subject to that, the site is provided on an “as is” basis and we do not warrant that it will be uninterrupted or error free. We are not liable for indirect or consequential loss, loss of profit, or loss caused by events outside our reasonable control such as courier delays, bank or UPI outages, or network failures. Our total liability in connection with an order is limited to the amount you paid for that order.

16. Third parties we rely on

We use third parties to run the store — hosting and file storage providers, our database provider, courier partners, and the banks and UPI apps that carry your payment. They act as our service providers or as independent operators of their own systems; we are not responsible for the availability or the internal rules of the UPI network or of your bank.

17. Complaints and grievance redressal

If something has gone wrong, write to us first — most issues are resolved quickly. In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer:

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.

18. Changes to these terms

We may update these terms as our store changes — for example if we move to a payment gateway. The version published on this page when you place an order is the version that governs that order. The date at the top shows when we last made a change.

19. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your rights to approach a consumer forum where you reside, the courts having jurisdiction over our place of business shall have exclusive jurisdiction over any dispute arising from them.